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Where do I buy MIKIMOTO?
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Please visit our MIKIMOTO boutique on New Bond Street or any MIKIMOTO retailers. For location in your area, please click here. |
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What is MIKIMOTO's Grading System?
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Each pearl harvested is as different and individual as a fingerprint. MIKIMOTO grades the pearls based on nacre thickness, surface imperfections, shape, and color. Our pearl grading system starts at A1 and ends with AAA, being the best. The MIKIMOTO quality ranges from A1, A, A+, AA, and AAA. |
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What is the MIKIMOTO trademark?
How do I know my pearls are MIKIMOTO?
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 The MIKIMOTO trademark is represented by an oyster shell with a  inside it. This mark can be found on the following places: Necklace and bracelets (back of clasp), Earrings (on post, earring butterflies, and back of earrings), Ring (inside the shank), Pendant (on the back of the bail), and Brooch (on the underside of brooch). By having the trademark, it authenticates the piece as MIKIMOTO. It is important to keep the MIKIMOTO clasp for the necklace or bracelet for validity and value of the piece. Without the clasp, it makes it difficult to appraise the item as MIKIMOTO. |
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How do I proceed if I have a repair?
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You have two options whether you bought your piece of jewellery from the London MIKIMOTO boutique or from an authorized MIKIMOTO retailer.
If you bought your piece of jewellery from a MIKIMOTO retailer, please contact them first. To find their details, click here to visit our Stores page. Take the item to the store and ask them to send the piece to MIKIMOTO to be repaired.
If you bought your piece of jewellery from the London MIKIMOTO boutique, please call +44 (0)20 7399 9860 and consult with a salesperson on the estimated charge to repair your item and payment method (credit card or cheque). When sending the package, we recommend using Special Delivery. However, you can choose your own preferred shipping method as long as it is insured and traceable.
What is considered a repair?
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Restringing Your Pearl Strands and Bracelets |
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Remounting Pearls on Rings, Earrings, Pendants, and Brooches |
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Resizing Rings |
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Lengthening or Shortening Pearl Strands, Bracelets, and Pendant Chains |
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Ordering Lost Earring Backs or Pearls on all jewelry or clasps |
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Converting Pierced Earrings to Non Pierced or Non Pierced to Pierced (if applicable) |
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Matching Half Pair of Earrings |
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How do I get an appraisal of my pearls?
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An appraisal of the pearls can be obtained either through a MIKIMOTO store or an authorized MIKIMOTO dealer.
If you bought your piece of jewellery from a MIKIMOTO retailer, please contact them first. To find their details, click here to visit our Stores page.
If you bought your piece of jewellery from the London MIKIMOTO boutique, please call +44 (0)20 7399 9860 and consult with a salesperson. The MIKIMOTO piece(s) can be taken to the stores and appraised at a nominal fee. |
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