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FAQ

MIKIMOTO M

All Mikimoto jewellery can be identified with our trademark, either M or the MIKIMOTO name engraved on every jewel.
This engraved mark is your assurance of the highest standard of quality and integrity.

Where are your areas of delivery? Do you ship overseas?

Our products can only be shipped within Japan.

I am visiting Japan and want to shop at a Mikimoto store. Can I purchase products duty-free?

Customers who are not residents of Japan can purchase products duty-free by presenting their passport at most of our Mikimoto stores. Please contact us for details.

Do you offer refunds or exchanges of products purchased in Japan?

We are unable to offer refunds or exchanges of products.

I want to get my pearl necklace restrung.

Regardless of where you bought your Mikimoto jewellery, you can always bring your necklace to any Mikimoto store for assistance. Please note that the repair charge and turnaround will differ between our Japanese and overseas stores. Please contact a Mikimoto store near you for details.

I need information about repairs.

Regardless of where you bought your Mikimoto jewellery, you can always bring your jewellery to any Mikimoto store for assistance. Please note that the repair charge and turnaround will differ between our Japanese and overseas stores. Please contact a Mikimoto store near you for details.

Where, other than in Japan, can I find a Mikimoto store?

Please select a link below for store locations outside Japan.

How should I take care of my jewellery?

Use a soft, dry cloth and gently wipe your jewellery to remove any perspiration or dirt after it has been worn. It is advisable to remove your jewellery when applying make-up, when cooking, when washing your face or when bathing.

How do I replace the battery of a watch or clock?

We recommend that you do not replace the battery on your own, as watches and clocks are mechanical objects. If you live overseas, take your watch or clock to a watch dealer for assistance. Please refer to the link below for watch battery numbers.

Can a ball-point pen ink cartridge be replaced?

Cartridges used in Mikimoto International ball-point pens can be purchased at most stationery stores. Please refer to the link below for details.