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Mikimoto

Frequently Asked Questions

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Where are your areas of delivery? Do you ship overseas?

Our products can only be shipped within Japan.

I am visiting Japan and want to shop at a Mikimoto store. Can I purchase products duty-free?

Customers who are not residents of Japan can purchase products duty-free by presenting their passports at most of our Mikimoto stores. Please contact us for details.

Do you offer refunds or exchanges on products purchased in Japan?

We are unable to offer refunds or exchanges.

I want to get my pearl necklace restrung.

Regardless of where you bought your Mikimoto jewellery, you can always bring your necklace to any Mikimoto store for assistance. Please note that the repair charge and turnaround will differ between our Japanese and overseas stores. Please contact a Mikimoto store near you for details.

I need information about repairs.

Regardless of where you bought your Mikimoto jewellery, you can always bring your jewellery to any Mikimoto store for assistance. Please note that the repair charge and turnaround will differ between our Japanese and overseas stores. Please contact a Mikimoto store near you for details.

Where, other than in Japan, can I find a Mikimoto store?

Please click the link below for store locations outside of Japan.

Store Locator
How should I take care of my jewellery?

Use a soft, dry cloth and gently wipe your jewellery to remove any perspiration or dirt after it has been worn. It is advisable to remove your jewellery when applying make-up, when cooking, when washing your face or when bathing.

Pearl Care
How do I replace the battery of a watch or clock?

We recommend that you do not replace the battery on your own, as watches and clocks are mechanical devices. If you live outside of Japan, take your watch or clock to a watch dealer for assistance. Please refer to the links below for watch battery numbers.

REPLACING A WATCH BATTERY
REPLACING A CLOCK BATTERY
Where are your areas of delivery? Do you ship overseas?

Our products can only be shipped within Japan.

I am visiting Japan and want to shop at a Mikimoto store. Can I purchase products duty-free?

Customers who are not residents of Japan can purchase products duty-free by presenting their passports at most of our Mikimoto stores. Please contact us for details.

Do you offer refunds or exchanges on products purchased in Japan?

We are unable to offer refunds or exchanges.

I want to get my pearl necklace restrung.

Regardless of where you bought your Mikimoto jewellery, you can always bring your necklace to any Mikimoto store for assistance. Please note that the repair charge and turnaround will differ between our Japanese and overseas stores. Please contact a Mikimoto store near you for details.

I need information about repairs.

Regardless of where you bought your Mikimoto jewellery, you can always bring your jewellery to any Mikimoto store for assistance. Please note that the repair charge and turnaround will differ between our Japanese and overseas stores. Please contact a Mikimoto store near you for details.

How should I take care of my jewellery?

Use a soft, dry cloth and gently wipe your jewellery to remove any perspiration or dirt after it has been worn. It is advisable to remove your jewellery when applying make-up, when cooking, when washing your face or when bathing.

Pearl Care
How do I replace the battery of a watch or clock?

We recommend that you do not replace the battery on your own, as watches and clocks are mechanical devices. If you live outside of Japan, take your watch or clock to a watch dealer for assistance. Please refer to the links below for watch battery numbers.

REPLACING A WATCH BATTERY
REPLACING A CLOCK BATTERY
Can a ball-point pen ink cartridge be replaced?

Cartridges used in Mikimoto International ball-point pens can be purchased at most stationery stores. Please refer to the link below for details.

BALL-POINT PEN CARTRIDGE INFORMATION
About Mikimoto jewellery

All Mikimoto jewellery can be identified by our trademark, either Mikimoto trademark: outline of an oyster with a M inside or the MIKIMOTO name engraved on every jewel.
This engraved mark is your assurance of the highest standards of quality and integrity.

Where, other than in Japan, can I find a Mikimoto store?

Please click the link below for store locations outside of Japan.

Store Locator
Are ring sizes standard between different countries?

Ring sizes are different in each country. In Japan, sizes range from 1 to 27, with each size going up 1 mm in circumference and 1/3 mm in diameter. Please note that due to differences in design, rings of the same size may not fit exactly the same. We recommend you try our rings on before purchasing them.

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